Frequently Asked Questions
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You may contact us by phone 561-746-8186 or International Toll Free Number 1-800-840-6828. You can reach out to us via email at email@example.com. We are open from 10am-6pm Monday-Friday, Saturday 10am to 3pm, Sunday we are closed (Eastern Time)
We are located in South Florida, USA. JR Jewels 3755 Military Trail, Suite A5 Jupiter, FL 33458
Yes, we ship worldwide. Depending on where you are located we use different shipping methods to get the package delivered to. If you have a specific question about your shipping destination please reach out to us. 1-800-840-6828 or firstname.lastname@example.org
VAT can vary from 0% to 10% or even higher depending on your country. We handle each order individually and will advise you of all (if any) additional import fees that could be levied by the shipping carrier. From our many years of experience shipping to all parts of the world, the process and costs have been minimal and streamlined by carriers (FedEx). There are also various legal options in importing jewelry and gemstones with little or no VAT due. Please contact us related to your specific country and item(s) of interest so we can answer all questions properly.
We offer complimentary shipping to all orders within the USA. We use USPS (2-3 day) Signature Required on all national orders. If you desire a shipping upgrade please contact us.
We offer layaway up to 12 months on all items. A 20% deposit is required to start the program. Equal monthly payments are made for the future 11 months. You will be credited automatically every month. Layaway is non-refundable, store exchange only within 14 days of receiving the item. Item must be of greater or equal value for exchange. If custom made item is put on layaway no refunds or exchanges are offered.
We do provide an in house certificate with all items stating it's information and estimated retail value. This certificate is also valid for insurance purposes (optional).
We require appointments to view loose gemstones in our Jupiter, FL location. To make an appointment please call 561-746-8186 or email jrcolombianemeralds.comto set up an appointment, offered Monday-Saturday.
We offer a 100% money-back guarantee on all merchandise with a 14-day return policy for the full price of the item as long as the item is not altered or broken. After 14 days, returns are no longer accepted. Shipping the item back to us is paid by the buyer with shipping of there choice with signature required. We are not responsible for the shipping cost of returned items. If the item is lost in transit to us, the buyer is fully responsible for this item, a refund or exchange will not be given.
We offer exchanges only for items on layaway. An exchange can be made within 7 days of the made to order item being received, after 7 days the item is non-exchangable. Exchanges must be greater to or equal than of that previous item purchasing price.
Custom orders are non-refundable as they are specifically made for you.
Click our "custom work" tab to create an inquiry. Fill out or upload any relevant information for your future custom order. We will get back to you shortly with insight on how to get this custom item started.
From start to finish it can take about 2-4 weeks to get your custom item created.
Yes, we keep you involved starting from basic sketches to complex CAD renderings. Once the item is being casted/hand made we will show you images/videos of your piece coming to life.
In stock items- Please allow 1-2 business days to ship the item out, some items may need to be sized prior to shipment. It will take an estimated 2-3 days to arrive once the shipping notification is sent to you. If you need it sooner, please contact us.
Made to order-Please allow up to 2 weeks for you custom made item to be made and shipped. It will take an estimated 2-3 days to arrive once the shipping notification is sent to you.