Frequently Asked Questions

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How do I contact JR Colombian Emeralds?

You may contact us by phone 561-746-8186 or International Toll Free Number 1-800-840-6828. You can reach out to us via email at jrcolombianemeralds@gmail.com. We are open from 10am-6pm Monday-Friday, Saturday 10am to 3pm, Sunday we are closed (Eastern Time)

Where are you located/ what is your address?

We are located in South Florida, USA. JR Jewels 3755 Military Trail, Suite A5 Jupiter, FL 33458

Do you ship internationally?

Yes, we ship worldwide. Depending on where you are located we use different shipping methods to get the package delivered to. If you have a specific question about your shipping destination please reach out to us. 1-800-840-6828 or jrcolombianemeralds@gmail.com

What are the import/taxes on international purchases?

VAT can vary from 0% to 10% or even higher depending on your country. We handle each order individually and will advise you of all (if any) additional import fees that could be levied by the shipping carrier. From our many years of experience shipping to all parts of the world, the process and costs have been minimal and streamlined by carriers (FedEx). There are also various legal options in importing jewelry and gemstones with little or no VAT due. Please contact us related to your specific country and item(s) of interest so we can answer all questions properly.

How do you ship?

We offer complimentary shipping to all orders within the USA. We use FedEx 2-Day Shipping with Direct Signature Required on all national orders. If you desire a shipping upgrade please contact us.

How does layaway work?

We offer layaway up to 12 months on all items. A 20% deposit is required to start the program. Equal monthly payments are made for the future 11 months. You will be credited automatically every month. Layaway is non-refundable, store exchange only within 14 days of receiving the item. Item must be of greater or equal value for exchange. If custom made item is put on layaway no refunds or exchanges are offered.

Does the jewelry/loose gemstones come with certification?

We do provide an in house certificate with all items stating it's information and estimated retail value. This certificate is also valid for insurance purposes (optional).

How do I make an appointment?

We require appointments to view loose gemstones in our Jupiter, FL location. To make an appointment please call 561-746-8186 or email jrcolombianemeralds.com to set up an appointment, offered Monday-Saturday.

What is your return policy?

We offer a 100% money-back guarantee on all merchandise with a 7-day return policy for the full price of select items as long as the item is not altered or broken. After 7 days, returns are no longer accepted. Shipping the item back to us is paid by the buyer with shipping of there choice with signature required. We are not responsible for the shipping cost of returned items. If the item is lost in transit to us, the buyer is fully responsible for this item, a refund or exchange will not be given.

What is your exchange policy?

We offer exchanges only for items on layaway. An exchange can be made within 7 days of the made to order item being received, after 7 days the item is non-exchangable. Exchanges must be greater to or equal than of that previous item purchasing price.

Do you do refunds on custom orders?

Custom orders are non-refundable as they are specifically made for you.

How do I make a custom order?

Click our "custom work" tab to create an inquiry. Fill out or upload any relevant information for your future custom order. We will get back to you shortly with insight on how to get this custom item started.

How long does it take to create a custom order?

From start to finish it can take about 4-6 weeks to get your custom item created.

Am I involved in the custom creation process?

Yes, we keep you involved starting from basic sketches to complex CAD renderings. Once the item is being casted/hand made we will show you images/videos of your piece coming to life.

How long will it take for me to receive my package?

In stock items- Please allow 1-2 business days to ship the item out, some items may need to be sized prior to shipment. It will take an estimated 2-3 days to arrive once the shipping notification is sent to you. If you need it sooner, please contact us.

Made to order-Please allow up to 2 weeks for you custom made item to be made and shipped. It will take an estimated 2-3 days to arrive once the shipping notification is sent to you.

If you still have questions feel free to get in touch with us via email at jrcolombianemeralds@gmail.com, by phone 561-746-8186 or

our Contact Form.

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